We keep the information that we need from you to a minimum, but sometimes, depending on the sending amount and the receiving country, we need to ask for a few more details. This is in accordance with the Know Your Customer (KYC) policy, which is a standard safety practice across financial services in the EU and the UK. 

A Proof of Identity is one example of what we might ask for. Verifying this document is a quick and easy process, and an important one to ensure the safety of your delivery. Our system will only request this of you when you are setting up a transfer. All you have to do is upload a document verifying your address.

Please make sure your document meets the following requirements:

  • .jpg format

  • smaller than 3.7MB

What types of documents are accepted?

We only accept the following:

  • Passport

  • Full driving license (NOT the provisional one)

  • National ID card

Provisional driving licenses cannot be accepted to verify your identity. Residence permits can be accepted only if issued in Germany, France or Spain.

What details should my Proof of Identity document include?

The following information should be included:

  • Your name and last name

  • Date of birth

  • A picture of you

  • Expiry date

  • Document number

Please remember that your personal information shown here should match the information in your Azimo account. If there are two sides to this document, then please send us photos of both sides.

I uploaded one of these documents but it was rejected. Why was it not accepted?

If the document uploaded to our system but was rejected, kindly make sure that:

  • All of the details are clearly visible and the picture is not blurry; sometimes the flash might cover information or the picture could be too dark

  • The picture in the document is colored (we do not accept scans in black and white)

  • The document is not expired¬†

  • The information on your document matches the details in your Azimo account

  • A picture of you is included in the document

If your document meets all of the above requirements, but is still not being accepted, please contact our Customer Service team at support@azimo.com.