We keep the information that we need from you to a minimum, but sometimes, depending on the sending amount and the receiving country, we need to ask for a few more details. This is in accordance with the Know Your Customer (KYC) policy, which is a standard safety practice across financial services in the EU and the UK. 

A Proof of Address is one example of what we might ask for. Verifying this document is a quick and easy process, and an important one to ensure the safety of your delivery. Our system will only request this of you when you are setting up a transfer. All you have to do is upload a document verifying your address.

Please make sure your document meets the following requirements:

  • .jpg or .pdf format

  • Smaller than 5MB

  • The date of issue cannot be older than 3 months

What types of documents are accepted?

We accept the following:

  • Electricity, water or gas bills

  • Official letters from a government/local authority

  • Recent bank statements (with the exception of payslips and mobile phone bills)

Generally, every form of correspondence between yourself and an official institution can be accepted, as long as they show your name and address, with the date being no older than 3 months. If you are unsure if your document is acceptable, please email us at support@azimo.com and we’ll be more than happy to help.

What details should my Proof of Address document include?

The following information should be included:

  • Your first and last name

  • Address

  • Date of issue

  • A logo or a clear name of the sender

  • The type of document (Utility bill, bank statement, etc.)

Please remember that your personal information shown here should match the information in your Azimo account. If there are two sides to this document, then please send us photos of both sides.

I uploaded one of these documents but it was rejected. Why was it not accepted?


If the document uploaded to our system but was rejected, kindly make sure that:

  • All of the details are clearly visible and the picture is not blurry; sometimes the flash might cover information or the picture could be too dark

  • The document is not older than 3 months

  • The information on your document matches with the details in your Azimo account

If your document meets all of the above requirements, but is still not being accepted, please contact our Customer Service team at support@azimo.com.