In certain countries, our payout partners update the status to ‘Paid out’ when the money has been sent to the receiving bank. But it isn’t necessarily available in the account yet. Please allow 1-3 days for the funds to become available in the recipient’s account.

If the money is still not in the recipient’s account after 3 working days, please get in contact with our Customer Care Team – all the details are below.

In rare cases, it might happen that the bank account details you provided for your recipient were incorrect or incomplete. If this happens, the receiving bank will return the funds to Azimo. As soon as the funds are back in our account, we’ll get in touch with you to check if you want them to be resent or refunded.

Please note that it can take up to two weeks for the receiving bank to return the money to us. The receiving bank may also charge a processing fee, so the amount we receive back can be slightly lower than the amount originally sent.

If you’re certain that the details you provided were correct, but the money is still not in your recipient’s account, please contact the Azimo Customer Care Team – all the details are here. When contacting us, please have your MTN (Money Transfer Number) or pick-up reference number ready so that we can quickly address your query.